Returns & Refunds
WARRANTY
All Maxie and Moo mats come with a 3 month warranty against manufacturing defects. Warranty does not cover damage caused by incorrect use or general wear and tear.
RETURNS & REFUNDS
If you are unhappy with your mat for any reason please email us at info@maxieandmoo.co.za within 7 days of purchase to arrange a return or refund. Please list your name, order number, the product you wish to return and the reason for that return. For any defects or issues with your mat please include photos if possible in order for us to assess your problem.
If the return is due to a manufacturing defect we will replace, repair or refund your purchase. All costs to return the mat(s) to us in this instance will be covered by us and collection and subsequent delivery will be arranged by us.
If you wish to exchange or return an item because you have changed your mind, you are welcome to do so within 7 days. All costs to return the mat(s) to us in this instance will be need to be covered by you. The items must be sent back in perfect condition – in a saleable condition with original packaging. All items returned to us are at your own risk, therefore a reputable, tracked delivery service is recommended. Once your return is received and has been inspected, your exchange will be processed. Postage for your replacement mat will also be covered by you, should you opt for an exchange. Please allow 3 days from receipt of parcel to dispatch of replacement goods.
Return conditions below apply to all returns.
- You must complete your return within 7 days of the date of delivery.
- The product must be unused and in original condition & packaging.
- The purchaser is responsible for return delivery costs unless the product is faulty.
- If the customer has opted for a refund of the order, the original postage will not be refunded.
- Refunds do not apply to sale items or to factory stock sale items.
PLEASE NOTE - All returns are subject to the above terms and conditions being met including our cleaning and care instructions